{"id":4364,"date":"2020-10-27T18:30:27","date_gmt":"2020-10-27T18:30:27","guid":{"rendered":"https:\/\/iatechcenter.com\/?p=4364"},"modified":"2020-10-27T18:30:27","modified_gmt":"2020-10-27T18:30:27","slug":"helsanas-goes-digital-and-improves-customer-experiences-with-microsoft-technologies","status":"publish","type":"post","link":"https:\/\/iatechcenter.com\/?p=4364","title":{"rendered":"Helsanas goes digital and improves customer experiences with Microsoft technologies"},"content":{"rendered":"<p><iframe src=\"\/\/player.vimeo.com\/video\/381328702?badge=0&amp;color=e3dede\" width=\"560\" height=\"315\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe><br \/>\n    When analyzing what steps to take with digital transformation, Helsana\u2014one of the largest health insurance companies in Switzerland\u2014decided to focus on rethinking its interactions with customers. However, siloed information and disjointed customer touchpoints were preventing the insurer from seeing the complete picture of its customers&#8217; journeys. <\/p>\n<p>In this video, you&#8217;ll learn how Helsana utilized Microsoft Dynamics 365 to empower its customer service and sales teams with on-point customer insights that enabled tailored offers and services. You&#8217;ll also see how Microsoft Azure allowed for an increasingly secure and flexible environment that fostered innovation and improved Helsana&#8217;s ability to dynamically react to new challenges.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Siloed data sources can slow innovation to a crawl and lead to unfulfilling customer experiences. Watch how Helsana\u2014a top Swiss insurance provider\u2014reaped the full benefits of digital integration by using #Microsoft #Dynamics365 and #Azure. Then contact Interactive America, Inc. to learn more about Microsoft solutions.<\/p>\n","protected":false},"author":1,"featured_media":4363,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_mo_disable_npp":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","blog-post","animate"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Helsanas goes digital and improves customer experiences with Microsoft technologies &#8211; Interactive America, Inc.<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helsanas goes digital and improves customer experiences with Microsoft technologies &#8211; Interactive America, Inc.\" \/>\n<meta property=\"og:description\" content=\"Siloed data sources can slow innovation to a crawl and lead to unfulfilling customer experiences. 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